Terms & Conditions
Terms & Conditions
1. Introduction
AIB Business Group of Companies (PVT) LTD, hereinafter referred to as “oora shopping,” is an e-commerce company that serves customers across Sri Lanka. This User Agreement governs the use and access of the www.buy.oora.lk site, its subdomains, and mobile app. By accessing the Oora services, you agree to be bound by this User Agreement. Oora reserves the right to amend, modify, omit, and add to this User Agreement without prior notification, and it is deemed to have been thus updated once published online.
2. Definitions
- User: Any party that accesses, browses, or purchases from Oora (may be referred to as “you” in this document).
- Customer: The party that makes a payment for an order.
- Recipient: The party that receives the item ordered by a customer, in the event that the customer is not ordering for him/herself.
3. User Account
3.1. Privileges of the User Account: In order to avail yourself of certain services and to be eligible for oora loyalty points, users can register for an oora User Account. The registration of such an account is based on the email address, and oora would not be able to reassign such points or previous order details from other user accounts.
3.2. Confidentiality of the User Account: The user name, password, and any other sensitive information need to be kept confidential. The responsibility for any unauthorized use of your account or its details will be borne by you, and oora will not assume any liability for actioning instructions that come via the logged-in user account without any further verification.
4. Permissible to Access the Site
As per the governing laws of one’s country, one should be legally permitted to access an e-commerce site and enter into contractual agreements. By accessing the site, you confirm that you are 18 years or older and are shopping for personal purposes only.
5. Use of the Site
The oora site, its subdomains, and app shall not be used for any fraudulent purpose or for the spreading of viruses. It should not be used to test cards or for money laundering.
6. Purchases
All purchases should be for self or for a known party. In the event you are acting as an agent for another, there has to be an established connection or contractual obligation between yourself and the person on whose behalf you are acting.
7. Payments for Purchases
7.1. Methods of Payment: There are multiple payment methods which can be chosen. One must always use one’s own card or other payment mechanism to settle the due amounts to oora.
7.2. Receipt of Payment: For orders where payment has to be made prior to delivery, oora will not process the order until full payment is duly made. oora will not be responsible for any delays in processing due to a delay in payment.
7.3. Payment Disputes: In the event of a dispute in payment, oora reserves the right to take actions of recourse, including but not limited to recovering the amounts from the recipient of the order.
8. Out of Stock Items
There could be rare instances where the product you require is not available at the time of fulfillment. In such cases, oora reserves the right to substitute with a similar product or notify you and discuss possible alternatives.
9. Returns and Refunds
9.1. Defective/Damaged Items: If the item is defective, it should be reported within 3 days of receipt of the product. Such complaints should be directly lodged through the oora support channels. Upon receipt of the complaint, oora will arrange to collect and scan the product. In the event that it is revealed during the quality scan that the product has been tampered with or misused, thus causing the defect, there will be no compensation provided.
9.2. Returning of Items: In the event that you wish to return an item for any reason other than a defect/damage, oora reserves the right to refuse acceptance of such returns. Should you wish to make a complaint, such complaints should be directed to oora support.
10. Intellectual Property
All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of oora or its licensors. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
11. Force Majeure
The occurrence of an event which materially interferes with the ability of a Party to perform its obligations or duties hereunder which is not within the reasonable control of the Party affected or any of its Affiliates, and which could not with the exercise of Diligent Efforts have been avoided (“Force Majeure Event”), shall not excuse such Party from the performance of its obligations or duties under this Agreement, but shall merely suspend such performance during the Force Majeure Event.
12. Governing Law
This Agreement shall be governed by and construed in accordance with the Laws of Sri Lanka and in the event any dispute or difference arising between the Parties in connection with or arising out of this Agreement such dispute or difference shall first be discussed among the Parties in a spirit of mutual co-operation. In the failure to resolve any disputes, the aggrieved Party shall have the right to pursue and/or initiate action in a court of competent jurisdiction within Sri Lanka.
13. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: [email protected]
