Refund and Returns Policy

Return Policy

This Return Policy outlines the guidelines for returns and refunds for products purchased on www.buy.oora.lk. AIB Business Group of Companies PVT LTD (“us,” “we,” or “our”) is committed to providing you with a straightforward and fair return process. By making a purchase on our website, you agree to comply with the terms and conditions outlined in this policy.

1. Returns Eligibility

1.1. Defective or Damaged Products: You may return products that are defective or arrive damaged. Please contact us within 3 days of receiving the product to initiate a return.

1.2. Incorrect Product: If you receive a product that does not match your order, contact us within 3 days to arrange for a return.

1.3. Change of Mind: We accept returns for a refund or exchange on non-defective products within 3 days of the purchase date. Products must be in their original condition and packaging.

2. Return Process

2.1. Contact Us: To initiate a return, please contact our support team via email at [email protected] or use the contact form on our website.

2.2. Provide Details: When contacting us, please provide your order number, a clear description of the issue, and any supporting documentation or images.

2.3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions for returning the product.

2.4. Shipping: You are responsible for shipping the product back to us. We recommend using a trackable shipping service to ensure the safe return of the item.

3. Refunds

3.1. No Refunds: All sales are final. We do not provide refunds or exchanges under any circumstances.

4. Exclusions

This Return Policy does not apply to the following:

• Products that have been damaged due to customer misuse, abuse, or negligence.
• Products with missing parts or items.
• Products returned without a Return Authorization Number.

5. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or the return process.